PLEASE NOTE THAT WE ARE A TRADE-ONLY SITE

GENERAL :Minimum opening order is £150.00, re-order value is £150 plus VAT plus p&p. Carriage paid order value in mainland U.K. is £250 plus VAT. First order on pro-forma only. Please order minimum two sets/pack/pieces as adviced. Orders can be placed by post, fax, telephone or email.

ALLERGIES: All items are hypoallergenic. Metal Items are mainly made of white metal, brass  but plated with gold, rhodium, silver, etc and coated with anti-allergy materials.

ACCOUNT OPENING: First order is always on pro-forma and delivery is after the payment. An account opening form will be sent upon request.

DELIVERY: Normally Orders are processed within 2 working days but may take longer at busy time after the exhibitions and etc. If your items are not in stock, they will be treated as back-order unless advised otherwise. Normally all UK deliveries above 2kgs are charged at £8.00.Heavy items weighing in excess of 20.00 kgs are charged separately. Additional charges applied for parcel going to northern/southern Ireland, remote Scottish islands and within EU.

RETURNS: Items may vary in colour and size due to photography. We will exchange a faulty item if returned within a 14 days period, provided that it is clear that there is a manufacturing fault or the damage occurred prior to delivery. Items mistreated or damaged through wear and tear cannot be replaced.

PAYMNET: We accept all major credit cards and debit cards. We also accept cheques by customers. Goods are delivered only after the cheque is processed and cleared into our company account.

ORDER ONLINE: the order can be made by telephone, fax, and email. While making an order please state clearly your name, delivery details, quantity wanted and the price.

TRACKING AN ORDER: We offer track and trace services on most of the parcels. Please request for “Customer reference number” from customer services before tracking your parcel. For details please refer to Track and trace section.

INCORRECT ADDRESS: Please provide us complete address with postcode. Failure to do so will result in delay of your parcel and delivery charges being reverted to the customer if the parcel is returned to the sender.

 
If you have any further questions or queries, please do not hesitate to email, ring, or fax us, as we would be more than happy to help